Choice Connect Logo

Grievance Redressal

We are committed to providing excellent service and resolving any concerns you may have promptly and fairly
Email Support

support@choicemf.com

Send your queries or complaints via email for prompt resolution

Within 24 hours

Phone Support

1800-266-3866

Speak directly with our customer service representatives

Immediate assistance

Registered Office

1st floor, Sunil Patodia Tower, Plot No. 156-158, J.B. Nagar, Andheri (East), Mumbai City- 400099, Maharashtra, India

Visit or write to our registered office for assistance

Within 7 working days

Complaint Escalation Process
1
Investor Relations Officer
Level 1

In case you are not satisfied with the resolution, you may reach out to our Investor Relations Officer

Timeframe: 0-7 days

Ms. Ratnavali Kalse - IRO@choicemf.com

2
Compliance Officer
Level 2

If you are still not satisfied with the resolution, you may reach out to our Compliance Officer

Timeframe: 7-15 days

Mr. Mayuresh Sonavane - Compliance@choicemf.com

3
Chief Executive Officer
Level 3

If you are still not satisfied with the resolution given at level 1 & 2, you may reach out to the CEO

Timeframe: 15-30 days

Mr. Ajay Kejriwal - CEO@choicemf.com

SEBI SCORES Portal

SEBI Complaint Redressal System (SCORES) is an online platform for lodging and tracking complaints against market intermediaries. If your complaint is not resolved within the stipulated time frame, you may lodge your complaint on SCORES.

Visit SEBI SCORES
Process and procedure to register complaint related to Technology & Cybersecurity
Technology Issues & Cybersecurity Concerns

For complaints related to any Technology issues and Cybersecurity concerns/incidents, you may send a mail to:

swapnali.jadhav@choicemf.com

with a copy marked to the CEO at CEO@choicemf.com

The investor may also call up the customer service number or the Toll-Free number to register any complaint related to Technology or Cybersecurity.

Technology Issues
  • • Immediately brought to Technology team
  • • Resolution within 48 hours
  • • Regular updates if longer resolution needed
Cybersecurity Incidents
  • High Priority escalation to CISO & CEO
  • • Resolution within 24 hours
  • • Interim controls if longer resolution needed
  • • Summary of remedial steps provided